Shipping & Returns
Discreetly to your door, protected always.
Every Thelemclittoy order ships in unbranded packaging from our secure warehouse. Domestic orders are free. Returns are easy. The two-year warranty is real.
Standard US delivery
All US orders
Easy returns
Full warranty
How shipping works
Discreet packaging
Orders ship in plain packaging with unmarked return address. The packing slip shows 'TLC Group, LLC' only. Nothing identifies what's inside.
Domestic delivery
Free standard shipping on all US orders. UPS or USPS, 2–4 business days. Expedited options available at checkout (1–2 days). Tracking emails sent instantly when your label is made.
International
We ship to Canada, the UK, Australia, and the EU. Duties and VAT collected at checkout — no surprise charges at delivery. Transit time is 5–10 business days.
Hold orders
Need to delay? Email [email protected] within four hours of order and we'll hold it up to 30 days for you.
Returns & warranty
Two-year warranty
All devices include a two-year warranty against motor failure, battery degradation, and material separation. We replace or repair free on the first claim, no shipping costs.
Hygiene note
We accept returns on used products — you get your refund regardless. Returned items are never refurbished or resold. They're recycled responsibly through certified partners.
Arrived damaged or wrong? Email [email protected] with a photo and your order number. We'll ship a replacement the same business day, typically.